Enrollment Terms

You must pay in full for your purchase in one payment. You certify that you are an authorized user of the credit card, debit card, or bank account provided, and you authorize Kaplan to charge that account in the amount shown for the purchase at checkout. We reserve the right to correct any incorrect pricing / charges that may have occurred. Any applicable discounts must be made at the time of purchase. Promotions cannot be combined or applied retroactively. Purchases may be subject to taxes. Tax rates are different from state to state and country by country. You are responsible for paying all such taxes.

Each purchase provides access solely for one individual ("Account Holder") to the learner portal to engage with the product during the Access Period. Similarly, each enrollment is also for one person and a set access period. You must choose a password and are solely responsible for maintaining the confidentiality of the password and for any and all use of the account or accountholder. You agree not to disclose your password to any third party or share your enrollment with others. Subject to compliance with the Terms and payment, Kaplan grants You a limited, personal, non-exclusive, revocable and non-transferable license to access the products and Kaplan services. You may not purchase an enrollment for the purpose of sharing, reselling or distributing it for profit. A breach or violation of any of the Terms will result in an immediate termination of the access to all services. Kaplan reserves the right to modify the Terms and the availability of services at any time without notice.

Your purchase gives the Account Holder access to the product purchased for twelve (12) months from the date of purchase, or as otherwise stated at checkout (the "Access Period"). The end date of your Access Period is shown on your receipt. Your purchase includes the content described on the product page at the time of purchase. Kaplan may at its discretion choose to add topics or other content during your Access Period, at no additional charge. Regardless of any content added during your Access Period, access shall end on the date shown on your receipt upon purchase, even if that content is added shortly before the end date of your Access Period. Kaplan may add, update, or remove topics from time to time, is not obligated to add any particular topic or content, and does not commit to any release date. Other products are sold separately.

When your Access Period ends, your access to the product and all content included in it ends. Kaplan may, at its discretion, offer you the option to extend your Access Period for an additional fee. Any extension is a separate one-time purchase, is subject to these Terms, and does not renew automatically.

Kaplan may change the price for new purchases at any time. A price change does not affect the price you paid or the content and Access Period included in your purchase.

You may request a full refund within fourteen (14) days of your purchase date by contacting Customer Support. Access ends when the refund is requested. After fourteen days from the date of your purchase, fees paid are non-refundable. Any approved refunds will be issued to the original payment method and the payor within 60 business days after the request is received and processed.

No refund is available where your access has been terminated or suspended for breach of these Terms, including the Student Code of Conduct, password or account sharing, resale, or unauthorized reproduction, distribution, or submission of Content into any AI software.

Where an employer, school, program, government agency, or other organization has purchased a product for you or arranged your access, refunds and cancellations are governed by that organization’s written agreement with Kaplan and not by this section, and any refund due is payable to that organization rather than to you.

You will receive feedback about your performance on the tests and exams utilized in the products. You understand that the performance feedback is intended to highlight areas of your strengths and weaknesses and to assist you in your preparation for the exam. The performance feedback is in no way intended to act as a projection or a forecast of your actual exam score and is solely a diagnostic tool of your knowledge as you prepare for the exam. Your practice scores may be affected by factors beyond Kaplan’s control. Kaplan does not guarantee acceptance to any school or residency program, passage of any exam or any other such outcome. Kaplan does not unconditionally promise or represent any outcome, score, or increase.

You agree that you will access the products through your own desktop or laptop computer running an operating system that receives security updates and connected to a reliable broadband internet connection. For the best experience, we recommend using the latest stable version of Google Chrome or Microsoft Edge and keeping your browser updated. JavaScript and cookies necessary for sign-in and product functionality must be enabled. Speakers or headphones are needed to hear any audio content.

You understand and agree that Kaplan has the right to revise the content of its online products from time to time to meet its training objectives. It may add or remove materials that it considers unnecessary or no longer relevant for exam preparation. Once the material is removed it will not be accessible and will no longer be available.

Kaplan may terminate access to the products for those students whom Kaplan deems in its discretion to be disruptive to the learning environment, harassing or dangerous to other students or faculty, repeatedly violate policies such as classroom etiquette, have acted in a manner that shows lack of dignity and respect for faculty and/or students, have violated any intellectual property rights of Kaplan or others, or have engaged in academic misconduct, such as cheating or violating confidentiality. Students removed for violations of the Code of Conduct are not eligible for refunds or eligible to purchase other products with Kaplan.

You must follow proper classroom behavior when engaging with fellow students and faculty online or in-person, as applicable:

You cannot record, take photos or videos of others, or the presentation, without permission. You cannot share or post pictures or videos of others without their knowledge or permission.

Dress with clothes appropriate for class. You are responsible for your screen name, computer screen and background displayed to others. You may not display any offensive or inappropriate material on your person or your screen.

Ask appropriate questions and be willing to listen to fellow students and engage in the learning process. Do not dominate other students' opportunities to learn by asking too many questions. When asking questions and making comments, keep them related to the discussion at hand. Do not abuse the chat box.

Arrive to the class session on time and come to class prepared. Refrain from checking any other websites (social media, gaming, etc.) or messages during class.

Mute yourself until you are called on to speak. Turn mobile phones off. Choose a location that will not cause distraction for you or others who will view your screen or hear your background noise during class.

All content and functionality on the learning management system, website, including text, graphics, logos, icons, images, diagrams, animations, audio, and videos and the selection and arrangement thereof, in addition to any concepts, know-how, tools, frameworks, software, applications or other technology, programs, algorithms, models, processes, and industry perspectives underlying or embedded in the foregoing, along with any enhancements to or derivative works (collectively, the “Content”) are owned by Kaplan, its direct or indirect subsidiaries, affiliates, licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Nothing contained herein, should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Content or any trademarks without written permission of Kaplan or any such third party that may own the trademark displayed on the website, platform, or Content.

Subject to your compliance with these terms, Kaplan grants you a personal, non-exclusive, non-transferable, revocable license to access the Content and use the learning management system and any products or services you purchase solely for your own personal, non-commercial use. Sharing, selling or attempting to transfer your license is prohibited. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store or transmit, or submit into any AI software any of the material on the website, Content or in any products or services.

THE WEBSITE, ITS CONTENTS AND THE SERVICES AVAILABLE ON THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND. KAPLAN EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE WEBSITE, ITS FUNCTIONALITY AND THE PRODUCTS AND SERVICES OFFERED ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY AND FREEDOM FROM COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. OUTPUTS FROM AI POWERED RESOURCES SHOULD NOT BE RELIED ON AS A GUARANTEE OR PROMISE FOR ADMISSION INTO ANY SCHOOL OR PASSAGE OF ANY EXAM OR ANY OTHER SPECIFIC OUTCOME. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING IS EVOLVING TECHNOLOGY AND MAY NOT PRODUCE ACCURATE OUTPUTS. Some states do not allow the disclaimer or limitation of warranties, so the disclaimers set forth above may not apply to you.

IN NO EVENT SHALL KAPLAN, ITS PARTNERS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES EVEN IF MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE SITE AND/OR ANY CONTENT, MATERIALS OR SERVICES AVAILABLE AT THE SITE. Some states do not allow the disclaimer or limitation of damages, so the disclaimers set forth above may not apply to you.

Kaplan complies with U.S., UK, EU, and other economic and/or trade sanctions and export laws and regulations. Kaplan products and services are not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Kaplan to any registration requirement within such jurisdiction or country. Thus, no Kaplan software or services may be used, downloaded by, exported, or re-exported to: (a) a person located, organized, or ordinarily resident in any country that is the subject of comprehensive sanctions imposed by the U.S., UK, EU, or UN; (b) any person listed on any U.S., UK, EU, or other relevant sanctions- or export controls-related list of prohibited or restricted parties, including but not limited to the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Nationals, the U.S. Commerce Department's Denied Persons List or Entity List, the UK sanctions list, or the EU consolidated list of persons, groups, and entities subject to EU financial sanctions; (c) any entity 50% or more owned, directly or indirectly, or controlled by any such person(s) described in (a) or (b); or (d) to any person otherwise blocked by or the subject of sanctions imposed by the U.S., UK, EU, or other relevant government or governing body. Access to this Site, software, free products or course trials, applications for admission, purchases, services, paid products, and payment or funding plans may be subject to additional review to ensure ongoing compliance with legal requirements. Current students or customers traveling or relocating outside of the U.S. may be unable to access the learning management system, services, and courses from countries or regions subject to economic and/or trade sanctions by the Office of Foreign Assets Control (OFAC) or other authorities.

Any and all disputes arising from or related to this Agreement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association (as modified herein) in accordance with the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in the largest U.S. city within 100 miles of your permanent residence. If You reside outside the United States, then the arbitration shall take place in accordance with the American Arbitration Association Consumer Rules and Protocol. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

To the maximum extent permitted by law, should You wish to initiate a legal action against Kaplan in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Kaplan or a related entity is a party. The same applies to Kaplan's legal actions against You. Thus, You and Kaplan agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and Kaplan agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.

These Terms supersede all prior oral or written agreements and constitute the entire agreement between the parties. Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.

You certify that (1) neither you nor any person contributing to payment for Kaplan courses or services on your behalf are on any list of restricted persons with whom it is unlawful for a United States company to do business, or located in a jurisdiction where your use would violate law or regulation;(2) neither you nor any person contributing to payment for Kaplan courses or services on your behalf are an employee, contractor, or current or former official of the Government of Venezuela including all political subdivisions, agencies, or instrumentalities thereof); (3) you are not enrolling in the course or service in order to, nor will engage in any activity while enrolled in the program or service that will, cause Kaplan to violate any sanctions or export controls law, rules, and regulations; and (4) you acknowledge that access to the course or service may cease when traveling or relocating outside the U.S. into countries or regions subject to economic and/or trade sanctions by the U.S. Treasury Department or other authorities.

The delivery of some courses includes an administrator portal for organizations, employers, or schools that you may be associated with and have either contracted with Kaplan for the course or arranged for discounts on your behalf. The administrator portal contains data such as your name, email, usage and performance data. Access to this data assists them in improving their curriculum, tracking usage and performance data about you or the class, and in making decisions about supplemental services. You acknowledge and agree that when a third-party contracts with Kaplan to make arrangements for the delivery or pay for the courses on your behalf, the administrator portal is automatically opened for the party that has made the purchase and your data may be shared with that third-party and their authorized representatives.

Training sessions may be delivered through communications technologies including but not limited to Zoom, AdobeConnect, Brightcove, WebEx, E360 where recording may be enabled by the instructors or coaches (collectively "host(s)"). You consent to Kaplan and third-party technology vendors used to deliver the instruction recording any participation you choose to engage in during the sessions (i.e. chats, shared screen time initiated by you). The recordings may be made available to other Kaplan students for instruction, may be used internally for quality assurance and training to improve the programs or services, or for other internal purposes.

You acknowledge that AI is used in the products to generate content, generate session notes or summaries, to analyze nuanced interactions, to adapt learning and assessment materials in real time, to customize modules or services to consumer behaviors, and to chat with consumers. You consent to having AI listen to/monitor and record chat or other communications and securely process them through trusted third-party software. You agree not to input any personally identifiable confidential or sensitive data or personal data belonging to others in the AI tools.

BY YOUR ELECTRONIC SIGNATURE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS IN THEIR ENTIRETY INCLUDING ANY AND ALL RELATED LINKS AND THE CERTIFICATIONS AND CONSENTS. BY PROCEEDING TO PRESS “PAY SECURELY”, WHICH YOU ACKNOWLEDGE IS YOUR ELECTRONIC SIGNATURE AND LEGALLY VALID, YOU AGREE THAT YOU ARE LEGALLY BOUND TO THESE ENROLLMENT TERMS.